Terms and Conditions of Service
The business relations between
Zinn Kleinschmidt and the customer are based exclusively on the below
indicated terms and conditions of service effective at the time of
Your order is an
offer to us that terminates in a sales contract.
Our receipt of
your electronic order, or your receipt of our Electronic Order
Confirmation does not signify our acceptance of your order. We
reserve the right to accept or reject your order at any time after
its receipt. We ship complete orders only, and do not ship partial
shipments. A sales contract becomes legally effective when the items
are shipped to the customer.
Handcrafted items may
vary from the photo as shown on your screen - in color, size and
detail content. Also consider that item images may vary depending on
your computer’s resolution.
Delivery from Germany
street address in the USA (No P.O. Boxes):
Parcels are shipped
from Germany directly to you via DHL. Delivery time for in-stock
items will typically be approx. 14 to 21 days. Unfortunately, we
cannot guarantee delivery within a certain time frame. DHL does not
deliver to P.O. Boxes! Please provide your complete street address.
To a street address in Germany:
Parcels are shipped
directly to you by the German Postal Service. Delivery time for
in-stock items will typically be approximately 5 working days.
Unfortunately, we cannot guarantee delivery within a certain time
frame. Please provide your complete street address.
street address in Europe, Canada and Japan:
shipped directly to you by Parcel Post. Delivery time for in-stock
items will typically be approx. 10 working days. The delivery time of
the packages is dependent on the country of destination’s postal
service. These parcels cannot be traced. Unfortunately, we cannot
guarantee delivery within a certain time frame. Please provide your
complete street address.
Consider, most items are handcrafted
and not mass-produced. Therefore, we will not be able to avoid long
delivery periods. In this case, we would send your order out as a
If we are not able to fill your order
completely, you will be informed.
Delivery by Christmas
orders that require delivery prior to Christmas (given the items are
on stock) have to be placed by November 28, 2018 Naturally,
we will accept orders placed after November 28, 2018.
shipments outside of Germany and the U.S., we cannot guarantee
delivery by Christmas. Please order as soon as possible.
Warranty- and Guarantee
The legal warranty period is two years and begins with
the delivery of the items. During this time, all damaged delineated
within the warranty will be corrected free of charge. Your warranty
claim is limited at first, to a replacement. If a replacement cannot
be sent, you will be entitled to the cancellation of the sales
contract or a discount on the sales price.
If we grant you a
sales guarantee on single items, the terms of the guarantee are
enumerated on the guarantee form enclosed with the article.
Return Guarantee /
You may return the items without explanation, within
two weeks after receipt. The return guarantee starts with the receipt
of the items and these instructions.
For merchandise that cannot
be shipped by parcel post (i.e. bulky goods) the return of goods may
be explained and requisitioned in written format such as a letter or
E-mail. The return rights period will be met with the timely dispatch
of the merchandise of the written request for return.
order amount is over ¤40.00 and the items have already been paid for,
we will reimburse the return shipping charge. The return shipping
must be with the United States Post Service only. Return
shipping reimbursements will not be granted for other companies (for
example: UPS, DPD, TNT….).
The parcel should be returned to
the following address:
93047 Regensburg, Germany
Zinn Kleinschmidt before returning your parcel
The terms of the above
paragraph are not applicable if the delivered items are not the
ordered items, or the items are damaged by the customer.
Return Sequence /
We will reimburse the value of the merchandise
(and if necessary, also the postage, minus a depreciation of
merchandise value) to your credit card upon our receipt of the
The postage will be reimbursed only if the items
arrived damaged or the merchandise shows deficiencies. Understand,
that in all other cases the postage will have to be carried by the
customer. It is advisable that you keep the certificate of mailing
until the open amount is reimbursed.
Our company cannot be made liable
for price errors. Prices are subject to change in exceptional cases.
All Countries outside of
Order acceptance only with a valid credit card (Visa,
American Express, MasterCard)
Shipping and Handling
Also to alternative delivery address.
View our Shipping and Handling Chagres.
Reservation of Ownership
merchandise that is not fully paid for stays the property of Zinn
Data Security Guarantee
personal information is handled strictly confidentially.
use address and order data for our own marketing information. During
data processing your personal information will be protected according
to applicable law.
Important: You can cancel the use, handling
or the forwarding of your personal information for marketing
purposes, according to §4 clause 3 of the German Tele Service
Law, by sending a written E-mail notice to email@example.com
to contradict or revoke this use. After receipt of your E-mail, we
will cease the use, handling or the forwarding of your data for
marketing purposes. All mailings of advertisement material will
therefore be stopped.
measurements have been taken to secure the contents of our Internet
web site for the host provider. The under www.pewter-kleinschmidt.com
available data is secure against the coincidental or unrelated
manipulation, loss, destruction of the interventional use of
unauthorized persons. Zinn Kleinschmidt will not assume liability for
interruptions or for the smooth functioning of these security
measurements, as these measurements both technical and
administrative, lye in the hands of the host provider. For further
questions on the host provider, contact Zinn Kleinschmidt under
Zinn Kleinschmidt Online-Shop uses
a secure server. We use data encryption technology to protect against
loss, misuse or alteration of your user information during
transmission. Secure Socket Layers (SSLs) encrypt the information
sent between your computer and our database. In addition, we use
Internet fraud screening to protect credit card transactions.
also protect your purchase by preventing the shipment of merchandise
to a fraudulent address by using an automatic address checking
Cookies are alphanumerical
Identification figures that through your web browser can be
transferred on the hard drive of your computer. We do not use any
type of "Cookies" on this site.
Limitation of Liability
The company Zinn Kleinschmidt,
conclusively named Zinn Kleinschmidt, is liable as the content
provider, for all information that is used or offers the use,
according to § 5 clause 1 of the German Media Service Treaty or
§5 of the German Tele Service Law. All other contents, that are
found in the connections to other web site providers, so called
“Links”, are to differentiate. Through these “Links”, Zinn
Kleinschmidt offers the use of “foreign contents”. Liable for
this foreign content is Zinn Kleinschmidt only when you, as a user,
have informed the company (of an unlawful act or criminal content) or
the company has knowledge of this and Zinn Kleinschmidt is
technically capable of preventing the use of www.bestofchristmas.com
(§5 clause 2 German Media Service Treaty). Only the provider can
be made liable for the illegal, incorrect or incomplete contents and
damage, that emerges from the use or not use of the offered
information. The provider that refers to the publication of the links
will not take liability. Links consequently refer to websites that
can constantly change their contents. Zinn Kleinschmidt is not
obligated to screen links that we offer, for illegal or criminal
contents and will not assume responsibility for contents that are not
published by Zinn Kleinschmidt under www.bestofchristmas.com. Only
when Zinn Kleinschmidt detects or is made aware of that a link it
offers uses illegal or criminal contents, can the offer be abolished,
as far as it possible technically.
Important: Despite accurate
supervision of the contents, we cannot be made responsible for
contents of external links.
In addition, Zinn Kleinschmidt
will take no responsibility for the correctness, sufficiency or the
quality of this information. Liability demands that are made for
materialistic or ideational damage that occur by the use or not use
of the offered information or as the case may be incomplete or wrong
information, will be excluded. All offers are without engagement or
obligation. Zinn Kleinschmidt will allow itself to make changes to
our web site or offers as to change, compliment, delete, and close
temporarily or completely without notification.
Copyright and Trademarks
Kleinschmidt strives to pursue all publications and copyrights of the
use in graphics, tone documents, video sequences and texts also the
self constructed graphics, tone documents, video sequences and texts
or the public domain graphics, tone documents, video sequences and
texts to resort to.
The materials on this Site are protected
by United States and foreign copyright laws. If you use the materials
in a way that is not clearly allowed by these Terms of Service, you
are violating your contract with us and may be violating copyright,
trademark, and other laws. In that case, we automatically revoke your
permission to use the materials and you must immediately destroy any
copies you have made. Title to the materials remains with us or with
the authors of the materials contained on this Site. All rights not
expressly granted are reserved.
Choice of Law
Federal Republic of Germany law applies, to the exclusion of the
UN-Purchase Law, for the order, its delivery and the claims that
result from this.
In case several
of the preceding terms are or become ineffective, the remaining terms
will stay in effect.
Wahlenstrasse 4 and Prüfeningerstraße
93047 Regensburg, Germany
CEO: Cornelia Kleinschmidt
Corporate headquarters: Regensburg
Legal jurisdiction: Regensburg, Germany
Friday from 10.00 hrs - 18.00 hrs German Time